All orders are picked and weighed by hand by our hard working packing department. We aim to get your goods out to you as quickly as possible and normally orders leave us within 2-3 days of being placed, though during busy times it may take a day or two more. In exceptional circumstances your order may take up to two weeks, though this is rare and usually involves orders that require custom blends.
If we expect your order to take longer than usual we will always try and contact you to let you know what's happening.
Priority Service UK
Orders placed before 11am may be shipped on the Priority Service for an additional fee. Your order will be packed and shipped the same day, Monday-Thurs. If you place you Priority order Friday - Sunday then it will be shipped the following Monday.
Orders placed Monday to Thursday using our Priority Delivery will leave us on the same day, so long as we receive your order by 11am, and will be sent via a Next Day service. Please note that weekend delivery is not available as standard, though it may be requested by contacting the office. If an issue arises then we will contact you immediately to let you know.
We use Royal Mail and ParcelForce for all our UK deliveries.
International Delivery, Europe and Rest of World
International delivery costs are based on the weight and size of your order. The website will automatically take these and calculate your postage rate when you go through the checkout of the cart.
Please contact us as soon as the goods arrive if they have been damaged in transit or if an item is not as you ordered. If a fault is found on unpacking please report this as soon as possible. We will pay for the cost of return and either give a full refund or replacement, depending on your preference.
Return of Unwanted Goods
If you order incorrect products, or change your mind after seeing them, we will give a full refund upon their receipt back to us if they are in the same condition as when sold. In this case you pay the cost of returning the product(s).