Product Recall

Ashford E-Spinner 3: Plug Recall

 

Message from Ashford New Zealand

"Dear Ashford Customer,

Due to a potential safety hazard with the Interchangeable UK AC/DC adaptor included with your e-Spinner3 or e-Spinner Super Jumbo, Ashford Handicrafts Ltd in New Zealand have requested we replace them with a new UK AC/DC adaptor.

The potential safety hazard is that due to a supplier issue, the UK faceplate can break thus exposing live mains terminals. In the event this happens it is critical that the wall socket be switched off before removing the broken faceplate.

Please dispose of your original AC/DC adaptor at your local recycling centre and begin using this new UK AC/DC adapter immediately.

Ashford Handicrafts Ltd takes the safety of their products seriously and we thank you for your co-operation."

 

What equipment does this apply to?

This recall only applies to the Ashford E-Spinner 3 and Ashford E-spinner 3 Super Jumbo. Earlier models are not effected.
This recall applies to products supplied before 28th Nov 2019. Products bought after this date will have the updated plug fitted as standard.

If you're not sure if this applies to you then you can check the plug itself. The problem only affects those with interchangeable parts intended for different countries. 

 

What should I do?

If you purchased your E Spinner from us please use the form below to register your details and we will send a replacement plug free of charge. They are being sent direct from the Ashford  UK importer

We will also try and contact all those who bought an E-Spinner 3 from us, but obviously this covers quite a large time span and contact/delivery details may have changed. As such the best thing to do is use the form, that way we'll have your correct information.

 

No charge will be made for the part.