This web site is produced to support our Mail Order price list and should be used in conjunction with it.

All stock and prices listed on the web should be checked against the Mail Order List

Price list  how to obtain a copy

HOW TO ORDER

WE EXPORT TO THE WORLD

We accept Education and Local Authority Orders accompanied by an Official Order number

Ordering Options, please read carefully it will help to avoid errors

1 By Mail, when you have received the paper copy of the full price list. Complete the order form in the printed price list or copy the form at the bottom of this page or write out your order with your full address and post with cheque or credit card number 

2 By Fax on + 44 (0) 1226 741166, complete the order form in the printed price list or copy the form below or write out your order with your full address, phone number and fax with credit card number.

3 By Phone on + 44 (0) 1226 742926, during office hours 9.30am to 12.30    1.30 to 5.00pm, Monday to Thursday. Our phone is always very busy, so it is not always the quickest method. 

Sometimes when we are short staffed when some of us are working away or even when we are overworked we turn off the phone for a while to have a break, have a coffee or sit in the garden. Please be patient with us.

4 By E- Mail to us at wingwool@clara.net . When ordering please provide us with your full name, postal address, post code, country & telephone number. Do not send any credit card details with the order.

We will then calculate the cost of the order with carriage and  e mail an Invoice. You must have Acrobat reader installed on your computer to see the detailed Invoice. See below for free installation details

Transfer of your credit card details is made through the secure link. This is not an immediate on line payment system we collect your card details on a secure site and process the payment through our own terminal at the time of dispatch of the goods. We do not have an automatic shopping cart system                  

Follow the instructions.

When the Invoice is received please print a copy of the invoice for your records. This is a PDF file for which you may need to download Acrobat reader to be able to read it. Acrobat reader can be downloaded from the Acrobat web site.  Click here for free Acrobat Reader site

When the payment has been confirmed, we will then dispatch the goods. We will not dispatch until payment has been received. We will not take the payment from your card account until the goods are packed and ready to go.

5 Delivery times UK are subject to how busy we are. Normally parcels are going out within 2-3 days but at busy times it can be up to 14 days. We do not make promises we cannot keep but we do try to get all parcels out promptly. We have four packers working but even they sometimes cannot keep up with orders coming in.  

A Priority 24 hour service is available at additional cost, see carriage rates page 

Overseas Delivery are subject to obvious time delays. We will agree with the customer the type of delivery required and cost. 

Go to the carriage rates page for details of mailing costs and discounts.

Returns Policy

Customers and the law on sales of goods  a good link to answer your questions. We operate to these standards with the addition of the rights stated below.

Sale of Goods Act, Consumer Law  link to DTI Information sheet

Please note that mail order goods may be returned unused in original packing if returned within 7days. 

A full refund will  be given. Return postage must be paid by the customer. Please do not use this returns service to check the shades of fibres. Please refer to colour sample sets as detailed on the web pages.

Faulty and damaged good should be returned within 7 days. We should be notified before any damaged items are returned. We will pay the return postage on faulty goods.

If faults occur in equipment within 12 months of purchase please inform us. They will either be rectified if a minor problem or the item replaced depending on the nature of the fault. Refunds will be made within 30 days of agreeing to give the refund. This does not effect you statutory consumer rights.

Please do not attempt to repair goods that are faulty. This will invalidate our guarantee we offer.

All problems should be communicated to Wingham Wool Work. Full contact details are on the Home page, link below. Normal charge rates for telephone calls, we do not have premium rate lines, call waiting, or annoying music.

Privacy Policy click here.

Mail Order Information and Order form

How to Order

If you would like to make a purchase from Wingham Wool Work you can place your order by telephone, fax, email or by post to our address given on the front cover of the catalogue.

  Points to Note

• Telephone orders can be placed Monday to Thursday 9.30 – 12.30 and 1.30 – 5.00
• All payments must be in Pounds sterling.  £GB  
• Orders from outside the UK must be made by Credit Card
• Prices may be subject to change at any time, please call or check the website for the most current cost.
• Payment can be made by credit/debit card, cheque or postal order.
• Educational establishments and Local Authority orders can be made with an official purchase order number issued by the relevant finance department.
• If ordering by email please do not send credit/debit card details they are not secure. Once we have received an email detailing what you would like to purchase we will issue an invoice with a link to a secure payment website.

  If you are uncertain of any prices or would like to check availability please call during office hours, or email and we will be happy to help.

  Postage & Packing (UK only)  please request cost of export  rates.

Rates UK

Points to Note

• All orders are sent out as quickly as possible using the relevant postal service. Please allow 14 days for delivery, and in exceptional circumstances 28 days.
• A priority ordering service is available for a fee if you require goods urgently. If you use this service your order will be completed before those on the standard service and will be sent out using 24-hour delivery. This usually means you will receive your goods the following day if you place your order by 11am. Please remember this is a priority service, not a guaranteed delivery service.
• Parcels weighing over 1.4Kg are sent via Parcel Force who deliver between 8am and 6pm. Parcel Force requires goods to be signed for on delivery unless instructed otherwise. Please inform us if this will cause any difficulty.
• If you would like goods delivering to an address outside the UK please contact us for relevant rates.

Discounts & Special Offers

Rather than use a complicated discount system Wingham Wool Work keep prices as low as possible. We ensure that when buying small quantities you are not charged a premium, giving you the flexibility to experiment and be creative. However, a discount of 5% is allowed on orders over £50 for dyed merino tops only. 

A discount of 20% is available on any order of fibres over £400 and 25% on orders over £500.

We encourage groups to order collectively whenever possible.

If you wish to receive details of special offers when they become available please complete the subscription form on the web site

  Wholesale prices.

We offer wholesale prices on the following.  Kromski products. Surina Needles. Hand Carders. Card Cloth.

Indian Silk Yarn.

Wholesale terms are only allowed to those reselling as a business. Details of trading status and references will be required before a trade account is set up. 

Order Form

If you are using a discount voucher the order must be sent by mail with the voucher

Wingham Wool Work

FREEPOST   70 Main St   Wentworth   Rotherham   South Yorkshire   S62 7BR

    email: wingwool@clara.net     www.winghamwoolwork.co.uk

  Continue onto another sheet if required. 

Please securely attach any additional sheets and write your name at the top.

Prices can change, please confirm costs prior to ordering via telephone or our PDF price list

Personal Details

 Do you want substitute colours sent if any are out of stock Yes/No

  Credit/Debit Card Payment Details

  Orders by credit/debit card can only be sent to the cardholders address.

Cheques should be made payable to Wingham Wool Work.