Delivery Times

Normally orders leave us within 2 to 3 days. But we state in our conditions that they can take up to 14 days.

Special blends cannot be ordered on priority service as it can take up to 7 days to complete them.

Delays can happen at our busy times. If your order is required for a fixed date please order in plenty of time. The alternative is to use our Priority Parcelforce 24 hour service, see the details below

If an order is going to take longer than 14 days because we are waiting for stock or are making your order we will contact you to advise of the likely delivery date.

If you ever have any concerns or queries regarding your order please contact us. If a parcel is lost we will always assist in tracking it and if it cannot be found we will replace it.

Priority Service UK only

If you require your order urgently or for a fixed date then we offer a Parcelforce Priority Service. This is a tracked and signed for service to the recipients address only.

The cost is a fixed, one price for all, on order weights up to 28 kilos

This is a next working day delivery service for orders placed Monday to Thursday. Friday orders are delivered the following Monday. Please see the Parcelforce exeptions below.

The deadline for orders on Priority service is before 11am on the day previous. 

Orders placed by email over the weekend will only be processed on the Monday.

 

Delivery can be any time up to the end of the working day.

There is no absoloute guarantee that a delivery will be made as we are subject to the terms issued by Parcelforce. There is no compensation for any consequent loss caused by a late delivery.

Neither they or any other carrier will give a 100% assurance that delivery will be on time.

Mainland UK is a 24 hour delivery service
For Highlands and Islands and Northern Ireland  this is a 48hr delivery service.


Precise delivery times cannot be given, it can be any time during the working day.
We use Parcelforce for this service and whilst they give the delivery times in our contract they wiill not accept any liability for late delivery caused by themselves. 

 

Our Legal Obligation

Under UK Distance Selling Regulations any business has up to 28 days in which to deliver goods. In exceptional circumstances it may be that we are waiting to restock goods and as such there may be a delay in getting your order out to you. If this is the case we will contact you and ask what you would like us to do with your order.

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